The Cranky Middle Manager Show 83 Knowledge Management with Harvey Singh
The Cranky Middle Manager Show #083 (MP3 11.0MB 34 Min)
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Today we’re going to geek right out on the subject of E-learning and knowledge management. Where is learning headed, what is knowledge management and why should you care, with guest Harvey Singh.
By the way, for those of you new to the show, you can check out my personal website at
www.crankymiddlemanager.com and take a look at my new e-book, “Meet Like You Mean it- A Cranky Middle Manager’s Guide to Productive and Painless Meetings”
Show Notes
0:00 Welcome everyone who aspires to management. Today we’re talking about the future of learning, training, e-learning, whatever you want to call it. We’re especially going to do a deep dive into Knowledge Management.
No dedication this week, because I’m acknowledging when I started this show, I never expected it to appeal to tech folks, but over 70 percent of our listeners are in IT or related fields…who knew? What do we have to do to bring Training, L and D or even OD into the fold????
3:55 Today’s quote is from the Buddha (Prince Siddhartha)… set the bar low enough you’ll surpass expectations
5:15 Welcome Harvey Singh of Instancy.com who is an expert in e-learning and knowledge management. We try to cut through some jargon…. so what exactly is Web 2.0 and why should managers care?
9:50 How did Harvey get into all of this? A lot of it stems from the work of Canadian researcher Marlene Scardamalia about collaboration and how students learn. Technology has just caught up.
12:20 Isn’t this the blind leading the blind…do you want YOUR project led by someone who learned everything they know from YouTube? I ask Harvey the same question I asked Elliott Masie in episode 81- how do companies help their employees assess and find good information and not just pick it up on the street??? Mentorship, coaching and measurement are important.
17:00 Harvey shares the case study of Tivo and how they’re using every tool at their disposal.
19:45 Now we geek out on Knowledge Management- it’s so important but some really smart people have gone really broke trying to sell it to Industry. It’s essentially tracking “Knowledge Workflow”. Then I explain it in words of few syllables, but it turns out I understand it after all….. YAY.
25:42 Okay, so why don’t companies get it and start cutting checks? Training and HR is a big hurdle (surprise, surprise)
27:15 Harvey does a lot of work in India, so how do emerging economies respond to this kind of training and technology? It’s not systematic, but they are excited by the possibilities.
30:00 Harvey’s resources:
His company Instancy.com and their partner Instancy.net
June 11th, 2007 at 5:29 pm
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