The Cranky Middle Manager Show 120- Handling Conflict with Gini Graham Scott
The Cranky Middle Manager Show #120 (MP3 12.2 MB 26:31Min)
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Hello and welcome to our 120th show! Today we’re talking conflict and resolving Disagreements, Disputes and All Out War; 3 Simple Steps For Dealing With Any Kind of Conflict, with author Gini Graham Scott.
Hey, big news coming up next show about a Cranky Middle Manager show Webinar event. Stay tuned……
Show Notes
0:00 Okay, technically conflict is not always bad…. but it usually sucks at the time. This leads us to Lord Aberdeen, who helped determine the site of the Canada- US Border.
2:24 The quote of the week is from the quintuply named John Emerich Edward Dalberg Acton who basically believed a little disagreement is important. There’s no trusting without testing.
3:58 Welcome Gini Graham Scott. This is a compilation of a number of her books (Check them out here). The three steps of resolving conflict:
- Emotion
- Reason
- Intuition
5:35 You have to deal with the emotion, let people vent. Easier said than done, I know. If they haven’t let go of everything they have to say, it can get awfully ugly, awfully quick. By the way, easier said than done.
8:40 You have to intellectually understand what’s going on. What’s the reason for the conflict or the person’s anger? It may not be what you think? By the way, marriage is a big old petri dish. You heard it here first.
12:50 When is it time to bring in the nice lady from HR? When it’s going nowhere sometimes you need a third party. it might help to identify your default conflict style:
- Competitive
- Collaborative
- Avoiding
- Accommodating
- Compromising
19:30 Intuition involves imagining the resolution. We talk about visualization, brainstorming and other ways to
25:00 Check out her website, www.workingwithhumans.com.
Hey, drop me an email, check out the the Cranky Middle Manager store.
Don’t let the weasels get you down.