The Cranky Middle Manager Show #312 The Future of the MBA Ken Starkey
The Cranky Middle Manager #184 3 Laws of Performance- Steve Zaffron
Posted on 19. Mar, 2009 by Wayne in Podcast
Wayne Turmel discusses the 3 Laws of Performance with the book’s co-author Steve Zaffron. Also, a shameless plug and a dedication to the Children’s Crusade and other management disasters.
Steve Zaffron, author of 3 Laws of Performance
Don’t forget our webinar “How to Create and Manage a Remote Team” we’ll be doing it twice:
March 30th For the UK and North America, click here to learn more and register
March 31st For India, Asia and Austrlia click here to learn more and register.
Show Notes
0:00 Welcome to the show. Remember hands off is both the best way to manage AND avoid an HR writeup. This show is dedicated to Stephen of Cloyes, the brains (?) behind the Children’s Crusade. Yeah a mess, but no worse than most SAP implementations.
2:30 Don’t forget to help support the Podcast Network Pledge Drive to help keep us on the air and free. Oh, and the quote of the week is from Aristotle… if you have to have a habit, excellence is a good one to have.
3:00 Welcome to Steve Zaffron, one of the authors of The 3 Laws of Performance, Rewriting the Future of Your Organization And Your Life. Oh, those three laws are:
- How people perform correlates to how situations occur to them
- How a situation occurs arises in language
- Future based language transforms how situations occur to people
9:31 Sometimes resistance to change isn’t necessarily anti-change it’s not being involved. He tells a great story about a Japanese example. You can be the shogun in your own life. Cool line and I look great in a kimono.
12:00 Even in top secret engineering projects we can change how we talk and think.
16:35 What are some of the signs that things are occurring differently to different people? Complaining is a symptom. Leading is a conversation and guess what, you’re just the person to have it.
19:20 Management controls the flow of information. Remember what they know they’ll make up. How do you manage this when we’re all working remotely????
24:48 What’s the difference between Future Based language and what normally happens. If it contains the words “we hope” it’s not going to make it. It stems from integrity and he gives us a tough definition.
28:30 Based on this, here’s the lesson. Very few performance problems come from people being bad at their jobs- it’s the human communication.
Steve’s Resources
Don't let the weasels get you down!